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What should you do when your Mesa home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your family – against the many risks you might face, like break-ins, fire, and carbon monoxide leaks. Even though your home might be ready, that doesn’t necessarily mean you are. Do you know what to do if your Mesa home alarm system goes off? The sound of an alarm can be startling, disorienting, and may incite panic. Your best choice is to stay composed and adhere to these easy guidelines.

Steps to Take Whenever Your Home Alarm System In Mesa Goes Off

It’s a scenario no resident wants to face, but it’s also why you installed a home alarm system in the first place. You’re woken up in the middle of the night with the telltale sounding of an alarm after a security sensor has been tripped. So what are you going to do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is ringing loudly, and your heart is racing. But keeping yourself calm is the most effective way to evaluate what’s going on. Avoid the impulse of trying to deal with the emergency alone but instead let your monitoring professionals and first responders carry out their job.
  2. Protect your family. Your priority should be your family and getting them to safety. If you are dealing with a intrusion, this might mean moving to a designated safe room as far away from entrances as possible. Chances are your alarm already frightened away the trespasser, but it’s always smarter to be safe than sorry. If there’s fumes or a fire, you ought to vacate your house right away.
  3. Don’t forget your phone. Nowadays, most people carry their smartphones with them always, but you could fail to pick it up during a crisis. It’s a good thing to have. You’ll be able to stay in touch with your monitoring professionals and receive updates through your home security app.

Connect With Your 24/7 Monitoring Agents

Whenever your home alarm system in Mesa goes off, your round-the-clock monitoring specialists will spring to action. Their first move is to confirm your alarm, and that involves reaching out to you. The protocol they adhere to depends on the kind of emergency. To illustrate, when a medical emergency is initiated, one attempt will be made to get in touch with you before help is deployed. In the event of an intrusion - the most typical type of event - a monitoring specialist will adhere to these steps to contact you:

  • An effort will be made to contact you via the touchscreen interface. You will generally be requested to provide a passcode.
  • If that attempt isn’t successful, a call is attempted to your principal contact number.
  • A second number or first emergency contact is called next.
  • If there still isn’t an answer, area law enforcement officers are dispatched.
  • Your monitoring professionals will follow up with you again after emergency personnel are contacted.

If you're not in a situation where you can interact with monitoring agents, don't worry. Help will still be sent even when you're unable to substantiate the emergency.

Prepare for any emergency with a Vivint home alarm system in Mesa

Get prepared for any emergency with a contemporary home alarm system in Mesa from Vivint. Dial (480) 568-6350 to begin designing your property’s defense today.